Implementation time can vary depending on your institution’s specific needs. While we can set up our cloud services within a single day, the full process involves several collaborative steps. If integration with external systems is required—especially those unfamiliar to us—it may extend the timeline. Fortunately, our platform includes a robust and flexible integration interface that supports most common setups.

Training typically takes 3 to 5 days, during which your team will gain hands-on experience with the system. And once you're up and running, our support doesn’t stop—we provide ongoing assistance for as long as you need it.

Wise Timetable gives you full control over manual scheduling. You can set specific classes and lock them in place, ensuring they remain unchanged during automatic generation. If needed, you can lock the entire timetable created so far with a single action. Once locked, the system intelligently generates the remaining schedule around those fixed hours, marked clearly with a key icon for easy identification. This hybrid approach combines precision with automation, making timetable management both flexible and reliable.

Wise Timetable supports a wide range of automated data import methods to fit your university’s infrastructure. Common options include Excel and CSV file imports, but the system also handles XML formats and offers robust REST API libraries for seamless integration with external systems.

You can combine automated imports with manual adjustments at any time, giving you full control over the final dataset. With many ready-made templates available, most institutions can get started quickly—but if your setup requires something unique, imports can be tailored precisely to your specifications. Flexibility and adaptability are built into every layer of Wise Timetable.

Wise Timetable is built to scale, whether you're managing a small institution or a large university with thousands of entities. There are virtually no limits on the number of programs, subprograms, modules, classrooms, or lecturers you can include. Technically, the only constraint is your system’s memory, and even that supports extremely high volumes.

Originally designed for enterprise-level universities, Wise Timetable remains flexible and easy to use, making it just as effective for smaller organizations. Its intuitive interface ensures that complexity never gets in the way of clarity.

Wise Timetable is built for universal accessibility. The system runs smoothly in any modern browser across all platforms, Windows, macOS, Linux, and mobile. Dedicated mobile apps are available for both Android and iOS, allowing students and staff to access schedules and booking tools on the go.

The administration console is optimized for Windows PCs (any version), offering full control over scheduling, reporting, and system configuration. Whether hosted on-premises or in the cloud, the backend software is designed to operate reliably on Windows Server environments, ensuring stability and scalability for institutions of any size.

Wise Technologies Ltd. maintains an active ISO/IEC 27001 certification, the globally recognized standard for Information Security Management Systems (ISMS). This certification ensures that we follow a structured, risk-based approach to protecting sensitive data, covering people, processes, and technology.

In addition to this, we take extra care with data hosted on our cloud servers:

 ● Encryption of sensitive information during storage and transmission
 ● Regular backups to prevent data loss
 ● Strict access controls to limit exposure and ensure confidentiality

For institutions with specific data governance requirements, we offer full on-premises installation options. This allows your data to remain entirely within your own infrastructure and network, giving you maximum control and compliance flexibility.

Successful implementation of Wise Timetable is a collaborative process. While we can deploy cloud services within a single day, your university’s involvement is essential for configuration, data preparation, and integration with existing systems. If third-party systems are involved, additional coordination may be needed, but our flexible API and integration tools help streamline this.

We also provide a 3-5 day training program to ensure your team is confident using the system. From setup to long-term support, we work closely with you every step of the way.

Not at all. In fact, we often refer to it as an “IT-less” system. Once implemented, all core operations are handled by the server and supported directly by our team—freeing your internal IT department from day-to-day involvement. Administration staff can manage the system independently, with our support team always available to assist when needed. It’s designed to be powerful behind the scenes, yet simple on the surface.

In rare cases, overly strict constraints may prevent the system from completing the timetable, even in theory. When this happens, Wise Timetable clearly displays all unallocated classes, making it easy to take corrective action. You have two options:

●  Manually override constraints and place remaining classes into available time slots shown by the system
●  Relax your constraints and re-run the automatic generation

Thanks to our optimized engine, even large and complex timetables regenerate in under a minute. This flexibility ensures you can always reach a workable solution without starting from scratch.

Absolutely. Wise Timetable supports an unlimited number of internal (published) timetables. Most institutions typically maintain three:

● One for the current academic year
● One for the upcoming year (published during the transition period)
● One for internal verification and review

In addition, you can create and save unlimited timetable simulations, each with different parameters or constraints, directly to your local storage via the administration console. This flexibility allows you to test scenarios, plan ahead, and adapt to changes without affecting your live schedule.

Every university using Wise Timetable is assigned a dedicated account manager from our support team. In many cases, support is also available regionally through our trusted partner companies or local distributors, ensuring proximity and responsiveness.

For advanced technical issues and feature requests, our second-line support is handled directly by the core development team at Wise Technologies. This ensures that even the most complex challenges are addressed by the people who know the system best.

Our support infrastructure is built around a robust Help Desk platform, offering a clear, trackable ticketing system for all inquiries. Support is not an optional add-on, it’s a fundamental part of our business model. In fact, Wise Timetable licenses always include full support, so you're never left without assistance.

Absolutely. Wise Timetable provides ready-made web pages served directly by the application server. These pages can be easily linked from your university website or embedded within an iframe, making them appear as a seamless part of your site’s design. We also offer customization options, including the ability to display your university’s logo on published timetables.

For deeper integration, Wise Timetable includes a robust API interface that allows your internal systems to read data directly from our database. This enables real-time display of schedules, automated reporting, and smooth interoperability with your existing infrastructure.